Policies
I love all my guests at Moss and Opal Hair, and I want to make sure everyone feels at home in my friendly Salon. That’s why I've set a few basic policies to make sure everyone who walks through my door has an experience that leaves them wanting to return time and again. Please read my policies carefully. By booking, you are acknowledging and accepting these terms.
Cancellations. 48 hours notice is required for all cancellations. Cancellations within 48 hours of booking time will result in a 50% charge of the service amount. Cancellations should be made by calling/texting me at (615)422-5699 or email Shannon@mossandopalhair.com
Should I need to cancel your appointment within 24 hours because of reasons other than natural occurrences (unsafe weather conditions, power outages, or other unforeseen events such as illness or emergencies), we will provide a $25 credit toward your next appointment.
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Bookings/Deposits. All bookings require a credit card on file. Your name, address, email, phone number, and at least one (1) emergency contact are required for all appointments. All extension services require a non refundable retainer to be determined at the consultation.
Services and Pricing. All services and prices may be subject to change without notice.
Payment. For your convenience, I accept all major credit and debit cards, and cash. Payment is due upon completion of your service.
Card Authorization. You authorize me to keep your signature and credit card information securely on file in POS system. You also authorize me to charge your credit card for any outstanding balances when due.
Illness. If you are sick or are concerned you are sick, you must reschedule your appointment.
Right to Refuse Service. The safety of everyone in my space is paramount. As such, I reserve the right to refuse service to anyone I feel may pose a health or safety risk. This includes but is not limited to lice, skin infections, open wounds, contagious illness (continuous cough, displaying fever symptoms), or displays of any rude/obnoxious or otherwise inappropriate behavior. I will demand that you leave our salon and you will be prohibited from returning.
Product Returns. Product returns will only be accepted for unopened/unused or lightly used merchandise. You will receive a full credit towards your next appointment if you notify us of the return request within 7 days of your purchase.
Punctuality. Please understand that appointment times are limited. If you are running more than 15 minutes late for your appointment, I may, at my discretion, still accommodate you in the remaining time frame or reschedule your service. For repeat offenses of lateness, 50% of the service amount will be imposed as rescheduling charges. If I do not hear from you for 15 or more minutes into your scheduled appointment time, it is considered a “No-Show,” and your card will be charged a no show fee equal to 50% of the service scheduled. If a credit card is not on file, a negative balance will be added to your account for this amount.
Guests, Minors, and Pets. Only those with appointments will have reserved spots to be seated.
My salon is not child proof. Hot styling tools, sharp scissors, chemicals, and a busy salon can become a safety hazard. Please be aware that our salon is a pet-friendly space and Opal is a regular visitor. While we maintain a clean and safe environment, we cannot guarantee the absence of allergens. For the comfort and safety of all, we kindly ask that you refrain from bringing your own animals into the salon, unless it is a service animal.
Please advise me in advance if you will be accompanied by a service animal.
Wheelchair Access. We have access for one (1) wheelchair at a time in the salon. If you require any assistance, please advise us and we will do all we can to accommodate you.
Smoking and Vaping. Please note you are not allowed to smoke or vape anywhere in our salon.
Personal Items. Please ensure you retrieve all your personal items before leaving our salon as I cannot be held responsible for lost items.
Adjustments. If you ever feel like you are not completely satisfied with our service, please let me know during your appointment or within 7 days after your service has been performed. If I'm notified of your wish for an adjustment, we will consider scheduling you for an adjustment. The price of this adjustment may vary depending on our interpretation of the specific circumstances and can range from no charge to cost of product only, to full price.
Please note that this Agreement does not cover a change in the style or color from the initial request as that would be considered a whole new service in contrast to an adjustment or redo.
Limitation of Liability. You shall not hold the Moss and Opal Salon or our employees liable and agree to indemnify us for any harm, claim, loss, costs, damage, injury, or product reaction to any person or property arising, either directly or indirectly from our service, or any other reason whatsoever.
Dispute Resolution. Any dispute arising from this Agreement must first attempt to be resolved by means of meaningful informal negotiations between Moss and Opal Salon and you. The period for informal negotiations shall be 7 days from receipt of the written notice of dispute unless such time is modified by written agreement between us. In the event that we cannot resolve a dispute through informal negotiations, we agree to submit the dispute to mediation. Within 7 days following the expiration of the time period for informal negotiations, either Party shall propose and agree upon a neutral and otherwise qualified mediator. In the event either of us fails to agree upon a mediator, either Party shall request that the American Arbitration Association appoint a mediator and the mediation will be held in Dickson, TN or another mutually agreed venue.
Governing Law. This Agreement shall be governed by and shall be construed in accordance with the laws in the State of Tennessee.
Entire Agreement. This Agreement represents all the terms and conditions agreed upon between us. No other understanding or representations, oral or otherwise regarding the Agreement shall bind any of us. This Agreement may not be amended, except in writing, and signed by both of us. In any action or proceeding involving a dispute between Moss and Opal Salon and you arising out of this Agreement, the prevailing party will be entitled to receive from the losing party reasonable attorney’s fees.